News Article

Sony Unfazed by Isolated Instances of Faulty PS4 Consoles

Posted by Sammy Barker

Failure rate within expectations

While there was widespread hysteria yesterday when a batch of early PlayStation 4 consoles bricked, last night’s North American launch hasn’t exactly brought a glut of bad news. That’s because it seems that, aside from a few isolated cases, the next generation console is pretty well built – and the platform holder has evidenced as much by indicating to IGN that it doesn’t expect the device’s fail rate to exceed 0.4 per cent.

“A handful of people have reported issues with their PS4 systems,” a spokesperson told the website. “This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think that these are isolated incidents and are on track for a great launch.”

The firm continued: “There have been several problems reported, which leads us to believe that there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than 0.4 per cent of shipped units to date, which is within our expectations for a new product introduction."

The most reported problem at the minute pertains to a dodgy HDMI connection, but if you’re careful hooking your console up, you shouldn’t really encounter any issues. That and some PlayStation Network woes aside, we reckon that the platform holder will be breathing a big sigh of relief right now. Getting the consoles out into the wild was the last real challenge for the manufacturer, and it seems to have executed outstandingly well overall.


User Comments (14)



AaronYeager said:

I think it's a combination of some people overreacting, and the media making things seem worse than they are to stir up controversy. New products are bound to have problems that's just the nature of the beast, and .4% is no reason to panic at all. It seems to me that some people are just looking for something to nitpick at when there is nothing. Not saying PS4 is perfect, but it's as good as you can reasonably expect.



InsertNameHere said:

@Itachi There's not really anything to complain about when it comes to the PS4, so the media will jump on anything that's even remotely negative - the same goes for Microsheep.



Banedracul said:

That's good to hear! I've been gaming since the Intellivision, so I know that no launch is ever perfect. But frankly, all the trolling on various message boards was starting to get to me. I suppose I'll find out in a few minutes how the console is. As an aside, fantastic work, Sammy. Your articles are a big reason that I enjoy this site so much.



Cloud7794 said:

When I plugged it in I got SO scared because no picture was popping up on the television @@ turns out I had the TV set to HDMI 2 and it was plugged into HDMI 1 ..



Shaolin said:


Come on let's not get derogatory about Microsoft customers - that's not necessary. The whole story about faulty PS4s came about because 2 Playstation competition winners and 2 game websites (one of which was IGN) had faulty consoles.

We should all be happy and positive at the moment - it's a great time to be alive. PS4 isn't even available yet where I am but I'm so excited that nothing's going to get me down. Peace!



InsertNameHere said:

@Shaolin "The whole story about faulty PS4s came about because 2 Playstation competition winners and 2 game websites (one of which was IGN) had faulty consoles."

True, but Xbox fans blew it out of proportion. PlayStation fans would have done the same thing if the show were on the other foot, but that's not important right now.



Banedracul said:

I can now say that my console works perfectly. Killzone and Resogun are super impressive to me so far. And what Lelouch says is true, trolls were blowing everything out of proportion.



charlesnarles said:

lol I remember I thought my ps3 was faulty but I was just an HDMI noob and didn't plug it in all the way. I heard someone at GS ask about the ps4's port not fitting to which the clerk replied that sometimes the metal tabs need to be pushed down (??) I didn't have any problems plugging my old gold plated one, but maybe the boxed cable is a snugger fit. Ya kinda have to baby USB mini and HDMI ports these days



get2sammyb said:

@Banedracul @Lelouch I don't think it's trolls, I just think people are more vocal when something goes wrong. While there are thousands of people happily enjoying their consoles, those handful that are (rightly) angry will vent on forums - and suddenly you get a slew of worried people, especially after RROD.

It's hard to tell just how large the sample of people having trouble is, because we just don't know how many thousand are quietly playing through their new games.



BlueProxy said:

Well I was one who ordered a launch unit, and got a bad one. HDMI issue is not exaggerated. I have to send my PS4 to Sony for repairs (1-2 weeks), because Amazon only gives refunds, no exchanges, and the their sold out everywhere. I'm sure it's an amazing experience/system when it's working. Never had any issues with my PS3. PS4 seems just as solid, minus a few bad ones. Regardless, it's very frustrating.



DoublezZ01 said:

@Cloud7794 wow it seems I wasn't the only one who was nervous, that's pretty funny since I have my PS3 plugged into HDMI to and I said my PS4 to HDMI 1! but thank the stars everything worked like a charm! =)



DoublezZ01 said:

@Itachi I agree with this completely as I have a coworker who has all three current gen systems and says he is going to get an X1 and ps4 but as soon as he saw an article on about a couple of faulty units! he claims he is not a fan boy but I'm sure he favors Microsoft console as he was blowing stories out of proportion as mentioned! he also keeps insisting that Sony was hiding and being Crooked all the way up until the console was released! Yes sony has a history of superior hardware and Microsoft has a history of good computer software but that doesn't excuse the fact that When both companies release a new product especially gaming machines that there will be some that will have issues

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