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Topic: How do I go about getting a refund from PS Store

Posts 1 to 20 of 26

Tasuki

So I have thrown in the towel with For Honor. Plain and simple the game is broken. I can not play any mode except for VS A.I. one on one Duels which basically means it's a broken game. I can't connect to any other modes and no its not my Internet as everything and every other game works fine. It is been documented across the Web that their servers are messed up and not working properly. So I was wondering who do I contact for a refund cause I got it from the PSN store. Now if I got a physical disc from Gamestop or somewhere else I just take the disc back and get a refund.

Do I contact Sony and they will remove it fro PS4 or do I contact Ubisoft?

Thanks for any info.

Push Square Moderator and all around retro gamer.

My Backlog

PSN: Tasuki3711

Splat

I could be wrong but I think all digital games sales are final and you can't get a refund.

"What do you reckon, we're gonna have to climb that thing?" ~ Chloe Frazer

"I reckon I'M gonna have to climb that thing." ~ Nathan Drake

PSN: Splathew

ztpayne7

@Tasuki I believe you can only get a refund if you haven't downloaded the game and request a refund within 14 days. If you describe your experience maybe they'll make an exception but maybe the better solution is to wait until the game is patched a little more.

ztpayne7

KratosMD

I mean, you should be able to get a refund if a game is broken, there's no doubt about it. I would personally contact Ubisoft directly because they are the ones overseeing the game, not Sony. If you explain your situation to them, maybe they can work it out for you.

What I would've done is contacting the Ubisoft Support Twitter handle, which is a worldwide account for customer support. Perhaps they can give you clearer guidance regarding this.

"To judge others by your own standard is the height of folly"
"They fail to live because they are always preparing to live" - Alan Watts
"You are entitled to your opinion. But you are not entitled to your own facts." - Daniel Patrick Moynihan

BAMozzy

@Tasuki I really don't think you will be able to get a refund. Whilst the game maybe 'unplayable' in certain modes, its not completely broken. Ubisoft will just say they are working on a 'fix' for their peer to peer service and other issues. Its not like the Single Player is broken.

People got refunded for No Man's Sky because they felt they were sold a product that wasn't as described - not necessarily 'broken'. It was also a PR saving exercise too.

This is just one of those disadvantages to buying Digital. Had you bought it physically, you could have traded it in or 'maybe' got a refund from the retailer (depending on their policy) but Physical really needs to be 'completely' broken - ie Crashes your PS, won't load at all or similar

A pessimist is just an optimist with experience!

Why can't life be like gaming? Why can't I restart from an earlier checkpoint??

Feel free to add me but please send a message so I know where you know me from...

PSN: TaimeDowne

kyleforrester87

Yeah I don't think you'll get your refund, NMS was something of a special case. Of course if you email them constantly, ring them every day and bomb their twitter and facebook you might get somewhere!! Might be better to chalk it up to experience. Anyway if the problems are widespread it'll probably get better in a few months.

Moral of the story? Don't buy Ubisoft games, they suck!!!

kyleforrester87

PSN: WigSplitter1987

FullbringIchigo

honestly i'm not sure you can unless you can prove the game is completely broken and won't work, you best bet is to contact Sony Interactive Entertainment directly and see exactly what can be done

still this is another reason why i don't do digital, there really should be some kind of refund or trade in option for digital games and i'm sure it wouldn't be hard for them to do it either

There was nothing wrong with the way FFXIII was, ALL the FF games before it were linear too they hid it better

i crashed the Regalia https://www.youtube.com/watch?v=5pTtM-Mwysk

Dichotomy

@Tasuki Sony are known to be pretty draconian with their store policies and will not refund anything you have downloaded. If you search around you will find stories of them not refunding games added to stolen accounts and then locking the account if the person goes through their credit card company to recoup the funds, which they'll only unlock once the funds are given back to them (in the UK there was a Watchdog episode covering it, you should be able to find it on Youtube - despite what Sony said, they still do this as people still report it has happened to them).

While I'm not going to say it is impossible to get a refund, it is highly unlikely and you'd have to get a customer service member who isn't doing their job as Sony tells them to. That EULA you have to agree to when you first use your console/signed up for a PSN account basically removes all the rights they can granted to you by your governing laws over your purchases/data.

Dichotomy

KratosMD

After reading all these posts about Sony's policies, I'm really glad that I don't buy the majority of my games digitally, especially the AAA ones. This is one of the reasons why I shouldn't go all-digital. Big no no.

"To judge others by your own standard is the height of folly"
"They fail to live because they are always preparing to live" - Alan Watts
"You are entitled to your opinion. But you are not entitled to your own facts." - Daniel Patrick Moynihan

kyleforrester87

@KratosMD It's really not that big of a deal providing you know what you're getting going in. If I'm sure I will like a game and it's the kind of game I like to have on the hard drive ready to go I'll buy digital without hesitation. If I'm in any doubt I get physical. Works for me!

kyleforrester87

PSN: WigSplitter1987

KratosMD

@kyleforrester87 Yeah, reviews do help in those regards. But you can't always be sure about video games when we live in the age of broken video games that may or may not get patched in the future. I just don't want to have that sense of helplessness when I am in that position where I don't want my digital game anymore because it's faulty.

"To judge others by your own standard is the height of folly"
"They fail to live because they are always preparing to live" - Alan Watts
"You are entitled to your opinion. But you are not entitled to your own facts." - Daniel Patrick Moynihan

Tasuki

So I emailed both Son and Ubisoft, and awaiting their responses, I won't hold my breath. Generally I don't buy games digitally for this reason but honestly I didn't think this would be a problem. I played the open beta and everything was fine so I went digital. I have seen the stories about Sony and their refunds but I figured that was before since as I said people were able to get a refund for No Man's Sky but then again I believe some people filed law suits before they were offered a refund so yeah I am not going to go to that length.

Push Square Moderator and all around retro gamer.

My Backlog

PSN: Tasuki3711

FullbringIchigo

@Dichotomy not just Sony, Microsoft and Nintendo are just as bad

There was nothing wrong with the way FFXIII was, ALL the FF games before it were linear too they hid it better

i crashed the Regalia https://www.youtube.com/watch?v=5pTtM-Mwysk

Dichotomy

@FullbringIchigo Quite possibly, although I'd heard better things about Microsoft during the time Sony were being grilled for charging its users for stolen accounts. At the end of the day none of them are particularly consumer friendly, even Steam has a policy of not discussing why it banned someone's account which is pretty wrong. It kind of rams home the point that you don't own what you've bought when you get it digitally.

Dichotomy

KratosMD

@Dichotomy Steam is at least better in the aspect that it let's you refund a game anytime as long as it's within 14 days and you've played the game for under two hours. That should really be the standard for all services.

Edited on by KratosMD

"To judge others by your own standard is the height of folly"
"They fail to live because they are always preparing to live" - Alan Watts
"You are entitled to your opinion. But you are not entitled to your own facts." - Daniel Patrick Moynihan

JLPick

While I have to say that nintendo is pretty good at refunds (as long as the explanation and events are really good), I'm not really sure about Sony. More or less, if you buy something on any of the companies stores (Sony, Nintendo and Microsoft) you won't get a refund...doesn't happen that way, because if they do it for one person, others (with games that they bought through them, beat or didn't like) would also want a discount. It's not bad judgement on their part, it's just so that they have time for other customer's problems...not to sound nasty in that last statement if it came across as it. Other than that, my best thing to tell you, is the same thing that many others posted...don't buy a retail game digital, unless you know for sure that it'll be alright, or wait a few months for it to get fixed. Hope this helps!!!

JLPick

PSN: JLpick

kyleforrester87

@Tasuki It's probably more likely they'll run you through a drawn out fault finding process culminating with a full reformatting of your PS4 lol

kyleforrester87

PSN: WigSplitter1987

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