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Topic: USB Storage Device is not connected.

Posts 1 to 19 of 19

AFCC

Hi guys I really need your help this time.
I was playing some Alien Isolation and I had to turn off my PS4 so I pressed the home button "Turn off PS4". When I came back to play again whenever I press the Alien game or even other games on the hard drive it simply says that usb is not connected, even though I never disconnected the device and everything is the same way as it was.
When I go to settings "usb storage device" it simply says that "USB storage device is not connected". I tried turning off PS4 and storage device and same thing happens.
The device is a Seagate Expansion 4TB and it worked 100% perfectly up until now!

What can I do?
Thanks

AFCC

PSN: CostaPablo

andreoni79

Did you try to switch USB port?
If you connect the hard disk to a PC what does it say?

Praise the Sun, and Mario too.

AFCC

Also guys my HDD turns on when I plug it, but the PS4 doesn't recognize it

Edited on by AFCC

AFCC

PSN: CostaPablo

AFCC

@andreoni79 If I connect to pc I get nothing but I read somewhere it is normal since the PS4 format is not recognizable by the PC.
Like I said when I plug it in the PS4 usb port the disk does indeed light up but the PS4 still says it's not connected

AFCC

PSN: CostaPablo

andreoni79

If the PC can't read it, it means it's still formatted as a PS4 HD. If it lights up, it means HD and cable are fine.
I hope you don't have to format it again...

Praise the Sun, and Mario too.

AFCC

@andreoni79 so what can I try?
I have like 2tb or more of games there and I sure hope I don't have to download it again

AFCC

PSN: CostaPablo

andreoni79

@AFCC If you go to Setting -> Storage what do you see? Just "System Storage" or something else?

Praise the Sun, and Mario too.

AFCC

I did "Rebuild Database" and the only thing it did was remove the icons from the menu lol -.-

AFCC

PSN: CostaPablo

Th3solution

@AFCC Did you turn off the PS4 from the home button menu while the game was running or did you exit the game first?
And do your games load up fine that are on your internal HD?
And are your Alien Isolation game save files (and your other game saves from the games on the external drive) still there?

Edited on by Th3solution

The early bird gets the worm, but the second mouse gets the cheese.

AFCC

@Th3solution hello! Thanks for trying to help!
I shut off ps4 whilst the game was running yeah I was stupid!

But hry I figured out a solution! All I had to do was let the power drain from both ps4 and the hdd by unplugging them and leaving it for some minutes!
After that the hdd started loading the games when I turned the console on and plugged in the hdd! Now I only have to arrange folders

Thanks to you and @andreoni79 for helping

AFCC

PSN: CostaPablo

Th3solution

@AFCC Interesting. Glad it worked out for you. Yeah, I wonder if it had to do with shutting down while the game was running. I suppose this should be a cautionary tale to the rest of us to exit the game first, then shut the power off.

The early bird gets the worm, but the second mouse gets the cheese.

AFCC

@Th3solution I always do shut off the game first and then shut the ps4, but this time I was in such a hurry that my brain completely forgot -.-
So yeah guys, don't do it!!

AFCC

PSN: CostaPablo

WanderingBullet

@AFCC Sorry, I didn't manage to to find a solution unfortunately. I only have two external hard drives and both already had files in them which is why I didn't want to try reformatting them.

Edited on by WanderingBullet

Huntin' monsters erryday.

WanderingBullet

@AFCC No, I decided using an old FlashDrive instead - just to backup game saves.

Edited on by WanderingBullet

Huntin' monsters erryday.

AFCC

@WanderingBullet ah yeah, that's easy to solve! I have like 10 usb flash drives around the house, the only problem is finding them lol

AFCC

PSN: CostaPablo

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