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Topic: Usb storage device

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Codie233

If someone could help me it would be grateful. When I turn my PS4 slim on it tells me to connect the controller and when I do. It says please wait while we check the system. So I do. Then it says error the usb storage device isn't connected. I don't know what to do and cause when I press ok to continue onto the home screen it turns the console off. Could anyone tell me what to do??? PLEASE.

Edited on by Tasuki

Codie233

Codie233

Can anyone please help me ?

Codie233

NathanUC

Do you have an external drive setup as external storage? Is it unplugged? If not, did you buy the PS4 used maybe?

To save our Mother Earth from any alien attack
From vicious giant insects who have once again come back
We'll unleash all our forces we won't cut them any slack
The EDF deploys!!

Codie233

No I haven't unplugged anything from it. When ever I turn it on it says error usb storage device not connected. I bought it brand new a year ago from john Lewis

Codie233

Ryall

What you’re describing sounds like the steps you go through to put for PS4 system software onto a new hard drive. Plug-in controller plus press the PlayStation button. insert USB flash stick containing system software. I’m assuming you haven’t just installed a new hard drive? @Codie233

Ryall

Codie233

Literally I haven't used it in a month. I turn it on connect the controller then it says wait while we check the system. Then says the usb storage device isn't connected. It has the same hard drive in it from when I bought it. So I don't now what's happening.

Codie233

NathanUC

Sounds like maybe the hard drive somehow got corrupt then. Try to follow these steps
https://www.playstation.com/en-us/support/system-updates/ps4/...

Note: This will 100% wipe the PS4 storage/saves, so you might see if you can just re-install the update or something first?

Edited on by NathanUC

To save our Mother Earth from any alien attack
From vicious giant insects who have once again come back
We'll unleash all our forces we won't cut them any slack
The EDF deploys!!

Codie233

I'll try it out cheers mate🙂

Codie233

mailkman62

I too have the same problem that codie233 has , have not used ps4 for months, says usb storage not connected, does a check on it ,then shuts down, is this a easy fix?

mailkman62

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